Privacy Policy

This policy explains how Wisp Heating uses the personal details you give us through wispheating.co.uk.

What we collect

When you ask for a quote or send an enquiry we receive your name, email address, phone number, postcode and the answers you give about your home and heating.

How we use it

We use your details only to reply to you, arrange a survey, prepare your quote and carry out any work you book. We share them with the engineer doing the job, and with a finance provider only if you apply for finance. We never sell your details.

How enquiries are sent

Quote and enquiry forms are delivered to our inbox by Web3Forms, which processes the message on our behalf.

Maps

Our area pages show an embedded Google Map. When it loads, Google may set cookies and receive your IP address under its own privacy policy. The map only loads when you scroll down to it.

Videos

Some pages include a YouTube video. Nothing loads from YouTube until you press play; it then uses YouTube's privacy-enhanced mode, under Google's privacy policy.

How long we keep it

We keep enquiry and order records for as long as we need them to deal with your job, warranties and service history and meet our legal and accounting obligations.

Your rights

You can ask to see the details we hold about you, ask us to correct them, or ask us to delete them, by contacting us through the contact page.