Frequently asked questions
Quotes, engineers, areas and payment.
Which areas do you cover?
Cornwall, Devon, Somerset and Dorset, including Bournemouth, Christchurch and Poole. See areas we cover for the towns, or put your postcode into the quote tool.
Are your engineers certified?
Yes. Gas work is done by Gas Safe registered engineers, oil work by OFTEC registered technicians, and heat pumps and solar thermal by MCS certified installers.
Is the quote free?
Yes. Answer a few questions, we survey your home and give you a fixed price. There is no obligation.
Will the price change on the day?
No. The price we quote after the survey is the price for the job as described. If you ask for something extra, we price it before doing it.
Do you fit combi boilers?
Yes, along with system and regular boilers. Our guide on combi versus system boilers explains which suits which home.
Can I pay monthly?
Finance options are available on new boilers and heat pumps, subject to status. See boiler finance.
Do you help with the Boiler Upgrade Scheme?
Yes. Our MCS certified installers handle the application with you. See the Boiler Upgrade Scheme page.
Do you work on oil boilers and Agas?
Yes. We install and service oil and LPG boilers, replace oil tanks and service Agas, Rayburns and similar range cookers. See oil and LPG boilers.
Do you do landlord gas safety certificates?
Yes, for single lets, HMOs and holiday lets. See landlord gas safety certificates.
What should I do if I smell gas?
Leave the property, do not use switches or naked flames, and call the National Gas emergency line on 0800 111 999. Read what to do if you smell gas.
